Our freight providers deliver to business or residential addresses – Monday to Friday 9am – 5pm In order to get your purchase to you in the quickest time possible, we use some of Australia’s largest freight providers such as Australia Post, TNT, plus many more. You will be able to trace your delivery online with a unique tracking number which will be emailed to you once the item is dispatched.
Approx Delivery Times
Melbourne, Sydney, Adelaide 1-4 business days after dispatch
Brisbane, Canberra, Geelong, Newcastle 2-5 business days after dispatch
Perth, Hobart, Darwin 3-7 business days after dispatch
Non Metro – VIC, NSW, SA 3-7 business days after dispatch
Non Metro – WA, TAS, QLD 4-10 business days after dispatch
Far North WA, Far North QLD and NT 7-14 business days after dispatch
*Note: Delivery times are as provided by our carriers and are estimates only. Delays may occur during peak periods, and due to factors outside the carriers control. If you are not at the address on the delivery date to sign for the item, a card from the freight company will be left containing the details to contact them and arrange for pick up or re-delivery. MaxxCell is not liable for any cost relating to re-delivery as a result of the recipient not being at the delivery address on the delivery date. Buyers in remote areas such as Islands, mining camps, rural farms etc will need to collect from the nearest freight depot. Large items take more time please allow 7-10 working days for delivery. A re-delivery fee will be charged on buyers for an item that is undeliverable and/or returned to MaxxCell due to incorrect delivery address or unsuccessful delivery. Items will only be delivered during normal business hours (9am to 5pm AEST) on weekdays. Delivery is not available on weekends, public holidays or after business hours.
Pick Up
Pickups are not available, our products are held at third party logistics centres around Australia and as such, no pickups are available.
Backorders
In some cases, we may be temporarily out of stock on a particular item. In such cases, we will either hold your entire order for a few days until the item is in stock, or we may ship a partial order and then send the back ordered items separately when they become available. If we ship a partial order, your credit card will be charged in full at the time of first shipment. If your order will be delayed more than 5 business days, we will let you know the expected shipment date by e-mail.
Undeliverable or Refused Shipments
If a shipment is returned to us because the address you provided in your order is undeliverable or incorrect, you will be responsible for the full cost of shipping the order to a corrected address; we will contact you to obtain a correct address and approval for the additional shipping charge. If you choose not to have the order delivered again, we will refund your purchase price, less a 15% restocking fee. If a shipment is returned to us because you refuse delivery for any reason, we will refund your purchase price, less a 15% restocking fee. We will not attempt to ship your order a second time.
Returns
Change Of Mind Returns
It is important to note that Consumer Guarantees do not apply if you simply changed your mind, found the item cheaper elsewhere, decided you did not like the purchase, or had no use for it, so please check the product listing carefully at the time of purchase.
Cancelled Orders
An order that has been shipped cannot be cancelled. If you refuse an order, it will then fall under our standard return policy.
Damaged Products
You must take the time to inspect the goods before you sign the delivery receipt from the carrier. If you sign the delivery receipt without inspecting the shipment you will be responsible for filing a freight claim and arranging for a repair or return of the damaged goods.
Suspect Damage
On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, notate “Possible Freight Damage” on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is less of a hassle.
Obvious Damage
Do not sign for damaged products. If your product arrives damaged, please (a) REFUSE DELIVERY and (b) CONTACT US at your earliest convenience so we can process the appropriate claims and coordinate an exchange for you.
Defective/Faulty Products
We encourage you to test your product within 7 days of receipt so we can quickly remedy any mechanical problems. If you think your product is defective, don’t worry. In most cases, it’s a simple issue that can be resolved over the phone.
In the event a product fault or defect cannot be resolved over the phone, please CONTACT US so we can arrange either your choice of: product inspection under warranty and repair, a replacement, or refund.
Return Authorisation’s
If a return is authorised (note returns must be arranged and approved via an RMA procedure) you may be charged a restocking fee of 15%. This fee is to cover freight charges and the reverse pick pack and ship fee GWOFFGRID is charges from our 3PL. GWOFFGRID decides at their sole discretion whether to charge this fee based on the amount of loss incurred by the return process.
Exceptions to our Return Policy
None.